CDR Summery
CDR Summery represents summarized report of your calls in a handy and easy to understand manner. CDR Summery, in general, shows various statistical data which allow you to measure the quality of the routes or the quality of your service getting your customers from you. It shows following data-
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Basis
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As SyncSwitch allows you to search CDR summery on basis of Day, Hour, Gateway, Account, Company, Reseller, Destination and disconnect cause, the search criteria will appear here on basis of which criteria you search the data
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Total Calls
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This is the number of total hit of the switch for the criteria you are searching
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Good Calls
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This is the number of connected or good calls
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Drop Calls
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This is the number of calls that did not get through or get connected
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Maximum Duration
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This is the highest duration of a single call in the switch occurred within the search time.
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Duration
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This is the total call duration (Minute) of the entity (Day, Hour, Gateway, Account, Company, Reseller, Destination and disconnect cause) between the search time.
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ASR
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Answer/Seizure ratio (ASR) is the ratio of total hit and total connected call which measures the connectivity condition of the route as well as switch which represents the quality of the service
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ACD
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Average Call Duration (ACD) is the average of total call duration and the total number of good calls. It also measures the quality of the service.
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PDD
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Post Dialing Delay represents the delay between dialings and getting connected the call. Low PDD is expected. As lower the PDD is, as better the connectivity.
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CDR Summery allow you to search CDR Summery as well. You can search CDR Summery data by following criteria or any combination of following criteria –
Ø From date and time to date and time
Ø Destination
Ø From account
Ø Day, Hour, Gateway, Account, Company, Reseller, Destination and Disconnect Cause
Ø Disconnect Cause
Ø Reseller
Ø Company