- How can I get complete features list of SyncSwitch?
- Is SyncSwitch capable for Codec Conversion?
- Is SyncSwitch capable for Protocol Conversion?
- Which Protocols does SyncSwitch support?
- Which Codecs are supported by SyncSwitch?
- What is SS7 Protocol?
- What facilities are available in IVR?
- Can I create my own IVR with various languages and customize it as I want?
- Can I upload rate chart at once rather than creating rates one by one?
- Can I create multiple routing groups and use them for various resellers or companies differently?
- Is fail over available in SyncSwitch?
- Is it possible with SyncSwitch to send single call to multiple gateways at a time? How does it help?
- Is it possible to use same Terminating end for multiple Routing Group?
- What is Least Cost Routing?
- What is Quality Based Routing?
- What is Force Routing?
- What is Least Cost and Quality Routing?
- What is DID and how it works with SyncSwitch?
- What is ANI with self Registration?
- Is it possible to give reseller or company to use his own theme?
- Is it possible to get real ring back without any fake ring back from analogue routes?
- Can I change port number for terminating end and originating end from SyncSwitch?
- Is it possible to limit Originator or Terminator within a limited number of simultaneous calls?
- Can I allow specific codec for my originator and terminator?
- What happens if I don't know with which codec calls will come?Is there any option for Auto negotiation?
- Is there any option to assign qualifying latency? I do not want to send traffic to a route after a maximum latency.
- What is profit protection of SyncSwitch? How can it help?
- Can I create restricted users who will have only some specific permission?
- Is it possible to make time depended rate chart?
Q. How can I get complete features list of SyncSwitch?
SyncSwitch features list is available to download from SyncSwitch website. Please go to Documentation page to download features list and other important documents as you need. Please contact with us if you want to know more about SyncSwitch.
Q. Is SyncSwitch capable for codec conversion?
Yes, SyncSwitch can convert codecs without losing the quality of voice. SyncSwitch does support all voice and video codec and interchange among thems. Now you can receive any codec and can send calls with any codec that you want.
Q. Is SyncSwitch capable for protocol conversion?
SyncSwitch is capable for protocol conversion. It can receive any protocol from originating devices and can send to any protocol supported terminating devices. Protocols like SIP, H323, IAX2, SS7, ISDN PRI, ZAP are supported by SyncSwitch to interchange among them.
Q. Which Protocols does SyncSwitch support?
SyncSwitch does support all available voice protocols like SIP, H323, IAX2, SS7, ISDN PRI, ZAP etc.
Q. Which Codecs are supported by SyncSwitch?
SyncSwitch does support about all of voice and video codecs including G.711, G.722, G.723,G726, G.726aal2, G.729, GSM, ulaw, alaw, adpcm, slin, lpc10, speex, ilbc etc.
Signaling System #7 (SS7) is a set of telephony signaling protocols which is used to set up the vast majority of the world's Public Switched Telephone Network(PSTN) telephone calls. The main purpose is to set up and tear down telephone calls. SyncSwitch can act as a converter to convert VoIP protocols to SS7 protocol through TDM.
Q. What facilities are available in IVR?
SyncSwitch provides a powerful and fully customizable IVR menu which can help a customer who will call to IVR menu in various ways. IVR menu can play remaining balance of the account, remaining minute to the destination you are calling. Account recharge is possible via IVR menu. You can set a customer support number to whom customer can directly communicate with support executive and get proper support. More over, you can test your internet connectivity condition from IVR as well. You can add more features in the IVR menu as you like best. IVR menu can be assigned with multiple languages.
Q. Can I create my own IVR with various languages and customize it as I want?
Yes, you can create your own IVR yourself with a very easy system. You can use any language even any tribal language you want. You can customize the IVR menu as you like as well.
Q. Can I upload rate chart at once rather then creating rates one by one?
Yes, you can upload rate chart at once rather then creating rates one by one. After creating a rate chart, you will get an option to upload rate chart. You can arrange all of your rates in a spreadsheet following the rate chart upload convention for SyncSwitch. Please visit Documentation section to download the rate table upload and administration guide. By following that, you can upload your own rate charts very easily.
Q. Can I create multiple routing groups and use them for various reseller or companies differently?
SyncSwitch enables you to create number of routing groups. Even if you want to give different routing group for every reseller and every company even every account that is possible. So, SyncSwitch gives you more flexibility to terminate your calls with more specific route with 100% controll over the route.
Q. Is fail over available in SyncSwitch?
Yes, SyncSwitch provides fail over facility to multilevel. You can set number of fail over from the interface.
Q. Is it possible with SyncSwitch to send single call to multiple gateways at a time? How it helps?
SyncSwitch gives you facility to send single call to multiple routes at a time. When a call is sent to multiple routes at a time, call will go through the route which can give connection faster than others. So, calls will be connected with possible shortest time and go through the quality route. It will increase your productivity and quality of service.
Q. Is it possible to use same Terminating end for multiple Routing Group?
Yes, SyncSwitch allows you to use same terminating device with multiple Routing Group. So, its more easy now to control the traffic just as you like.
Q. What is Least Cost Routing?
Least Cost Routing of SyncSwitch measures the cost of all available route and create a priority table. When a call reach to the switch, if Least Cost Routing (LCR) is enabled for the traffic, SyncSwitch will send traffic to the cheapest route first and then follow the LCR priority. This feature helps to maximize profit with ensuring quality as SyncSwitch judges quality with LCR as well.
Q. What is Quality Based Routing?
SyncSwitch measures quality for every available route on basis of ASR, ACD and PDD of any route create a priority list. When Quality Based Routing (QBR) is enabled for any traffic, it will send hits to the best quality route first and then downward of the priority list on basis of availability of channels. Quality Based Routing table updates in every minute. You need not to think about your traffics if they are going to a good route or if they are getting connected properly if you enable this feature, as it will automatically maintain your route quality, if you have available optional routes.
Force Routing enables your to send your traffic exactly to which route you want to send. SyncSwitch will not show any intelligence on routing if forced routing is enabled. Force Routing works on the priority table your set manually.
Q. What is Least Cost and Quality Routing?
Least Cost and Quality Routing is combination of Least Cost Routing and Quality Based Routing. In this plan, both Cost and Quality is measured. It will not look only to quality or only to least cost. It will always maintain a standard of quality and price to send traffic to a specific route.
Q. What is DID and how it works with SyncSwitch?
In order for people connected to the traditional PSTN network to call people connected to VoIP networks, DID numbers from the PSTN network are obtained by the administrators of the VoIP network, and assigned to a gateway in the VoIP network. The gateway will then route calls incoming from the PSTN across the IP network to the appropriate VoIP user. Similarly, calls originating in the VoIP network will appear to users on the PSTN as originating from one of the assigned DID numbers.
SyncSwitch does support calls from PSTN network through DID and works as a gateway in the VoIP network and forward or terminate the call to the proper destination with terminating devices connected with it. You need not to setup any equipments to start a calling card business today rather than subscribe for few DID numbers. Its too easy to be a calling card service provider through DID today with SyncSwitch.
Q. What is ANI with self Registration?
(ANI) is a feature of telephony intelligent network services that permits subscribers to display or capture the telephone numbers of calling parties. Any phone owner who are using a calling card, can register his phone number with SyncSwitch. So, when he will dial next time, he will be authenticated with his phone number and can call without entering his PIN number again and again. So, it make a customer relief from bothering of entering your pin number every time you call.
Q. Is it possible to give reseller or company to use his own theme?
Yes, you can allow all layer of customer from SyncSwitch to have their own theme. SyncSwitch gives you number of theme build it with SyncSwitch to use. You can choose any of them and have a different look from others.
Q. Is it possible to get real ring back without any fake ring back from analogue routes?
Yes, SyncSwitch can remove fake ringback completely even from analouge routes. You will just hear the actuall ringback provided from the telephone.
Q. Can I change port number for terminating end and originating end from SyncSwitch?
Yes, SyncSwitch allows you to change port number for both Originating and Terminating end devices from the SyncSwitch web interface. So, its now more easy to customize and personalize your devices as you like best.
Q. Is it possible to limit Originator or Terminator within a limited number of simultaneous calls?
SyncSwitch allows you to limit your all type of originator including single device, company, callshop and reseller to send concurrent calls. You can set a specific number of allowed concurrent for them from SyncSwitch web interface. You can limit your terminating end as well to have a maximum number of concurrent calls. It gives you 100% control over your routes and originators.
Q. Can I allow specific codec for my originator and terminator?
SyncSwitch provides you with a settings menu with every type of account from where you can set your desired codec, enable or disable h235 tunneling, Fast Start, NAT, Proxy, set caller ID, define host and many other facilities with it. You can complete control over the network and your devices with SyncSwitch.
Q. What happens if I don't know with which codec calls will come?Is there any option for Auto negotiation?
SyncSwitch allows you to allow multiple codecs even all available codecs at a time for any single originating account and pass it to the terminating device with any available codecs. So, you need not to think about codecs what you have. You have SyncSwitch and it will do everything for you.
Q. Is there any option to assign qualifying latency? I do not want to send traffic to a route after a maximum latency.
SyncSwitch gives you option to set a qualifying latency for your route from the web interface. SyncSwitch will be always monitoring the latency of your route and if it exceeds the qualifying latency, it will not send any traffic to the rotue. It will be blocked automatically. So your quality of route will be in stable condition and calls will not be trashing due to bandwidth problem anymore.
Q. What is profit protection of SyncSwitch? How can it help?
Profit protection automatically protect your loss. It will measure your buying price of route and selling price of route. If yoru buying price of any route is more than selling price, it will not send any traffic there. So, it will protect you from your uncouncious losses.
Q. Can I create restricted users who will have only some specific permission?
You can restrict any user by changing role group for them. You can allow a user for some specific works and disable as well. You have complete control over an user with SyncSwitch.
Q. Is it possible to make time depended rate chart?
Yes, you can create time depanded rate chart from SyncSwitch and make them effective for any entity.