SyncSwitch Setup, Hosting & Administration Related Questions FAQ

 


Q. Which type of server is needed for hosting SyncSwitch?

SyncSwitch can be hosted on any standard computer. But performance and number of concurrent calls depend on the resource of the computer. So, for good performance and specific number of concurrent calls, need server with good and a minimum category configuration. We recommend server with at least Pentium 4 standard CPU. Server must have to have dedicated bandwidth with a standard up link for good quality and performance. For more information about server specification, please contact with us or talk with us via Live Chat .

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Q. Which Operating System do you recommend for SyncSwitch?

SyncSwitch works nicely with any distribution of UNIX. We recommend FreeBSD as Operating System for SyncSwitch.

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Q. Do you offer server hosting service with SyncSwitch?

Generally we recommend customer to purchase his own server and host it in a suitable place with world standard hosting facility for uninterrupted service. But if customer feels bothered to host his own server and maintain that, we can help by hosting server in various territory of the world, maintaining and administrating them. There is a monthly charge for server hosting in co location and administration.

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Q. Who will administrate the server after installing SyncSwitch on it?

We have a well-trained professional group of server administrator who will maintain and administrate the server after installing SyncSwitch on it. There is a reasonable and affordable monthly charge for administration of the server. Customer can administrate his server himself if he wants as well.

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Q. Will you give regular update on the server?

Yes, we will give all updates except some separately priced modules on regular basis on the server after selling the software. There will be no charge for it.

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Q. If I purchase SyncSwitch, can I install it on multiple servers?

SyncSwitch is avaialable with single license for single site, single server installation. Single license can't be installed on multiple servers. For installing on multiple servers, need to subscribe for multiple licenses.

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Q. Will you provide any online support?

SyncSwitch is providing 24/7 support with well trained support executives via Instant messaging, e-mail and telephone for all of our honorable customers without any costing. 24/7 support is available with the ID: support@syncswitch.com . They are available over Live Chat as well. Customers are requested to feel free to knock our 24/7 online support any time for any purpose.

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